Here at Elle Dee Travel, we strive to provide exceptional customer service and ensure a smooth and enjoyable travel experience for you. We understand that unexpected situations arise, and you may need to cancel or modify your booking. This policy outlines the cancellation and refund process for Elle Dee Travel bookings.

Cancellations and Refunds

  • Cancellation Requests: All cancellations must be submitted in writing via email or our website contact form. Please note that Elle Dee Travel adheres to the cancellation policies set by the individual service providers involved in your booking (airlines, hotels, tours, etc.).
  • Refund Process: The amount of your refund will depend on the cancellation policy of each service provider included in your booking. We will work diligently to process your cancellation and refund requests as promptly as possible.
  • Cancellation Fees: Please be aware that cancellation fees, administrative charges, or non-refundable deposits may apply based on the cancellation timelines established by the service providers. We recommend reviewing the cancellation policy of each service provider before confirming your booking. In some cases, these fees can be significant, so it’s important to be informed.
  • Our Role in Cancellations: Elle Dee Travel will act as your advocate during the cancellation process. We will communicate with the service providers on your behalf and strive to secure the maximum possible refund according to their policies.

Modifications and Changes

  • Modify Your Booking: If you need to modify your booking, please contact us as soon as possible. Changes are subject to availability and the terms and conditions of the service providers.
  • Additional Fees: Changes to your booking may incur additional fees, such as fare differences, administrative charges, or penalties imposed by the service providers.

Force Majeure

  • Unforeseen Circumstances: In the event of unforeseen circumstances beyond our control, such as natural disasters, political unrest, or other Force Majeure events, Elle Dee Travel will make every effort to assist you with alternative arrangements or refunds according to the policies of the service providers.
  • Documentation Requirements: For situations considered Force Majeure, you may be required to provide documentation to support your claim. We will advise you on the specific requirements at that time. Please note that refunds may be subject to deductions for expenses incurred and non-refundable components of your booking.

Customer Responsibilities

  • Reviewing Policies: It’s important that you review and understand the cancellation and refund policies of each service provider included in your booking before confirming your reservation.
  • Timely Communication: To facilitate a smooth cancellation, modification, or change, please communicate any changes to your booking promptly by contacting Elle Dee Travel.
  • Customer-Initiated Changes: You will be responsible for any additional costs or charges resulting from changes or modifications you request to your booking.

Refund Processing Time

  • Processing Speed: We understand the importance of receiving your refund promptly. Elle Dee Travel will process your refund as quickly as possible, considering the policies and processing times of the respective service providers.
  • Estimated Timeframes: While refund timelines can vary, here’s a general timeframe for common service providers:
    • Airlines: Refunds typically take X business days (please refer to the specific airline’s policy for details).
    • Hotels: Refunds typically take Y business days (please refer to the specific hotel’s policy for details).

Important Notes

  • Third-Party Bookings: This policy applies to bookings made directly through Elle Dee Travel. If you made your booking through a third-party platform or agency, their terms and conditions may apply.
  • Contact Us: For any questions or assistance regarding cancellations, refunds, or modifications, please don’t hesitate to contact our friendly customer support team at +66 97 459 9151.
  • Policy Updates: This policy is subject to change without prior notice. Please refer to the latest version available on our website.